1. HALILUS SUPPORTS FOR CUSTOMERS EXCHANGE OF PRODUCTS IN THE FOLLOWING CASE:
Product has a manufacturing defect.
Products do not match in type and quantity with the order.
The product is defective due to the shipping process and the customer has a video/photo of the opening process.
The product is still within the allowable exchange period.
2. HALILUS SUPPORTS CUSTOMERS REFUND IN THE FOLLOWING CASE:
The product is defective by the manufacturer.
3. CONDITIONS FOR EXCHANGE/RETURN OF PRODUCTS:
Customers must provide video/photos when opening the goods as proof.
Products purchased at the store require a bill of sale.
Product exchange/return policy is only applied to customers who buy products from branches listed in the Store and buy online through the Website of Halilus’ official e-commerce sites (such as Facebook, Instagram, Shopee and Lazada). .
Product has not been used.
Original product.
4. PRODUCTS REFUND TERM
Within 03 days for customers who buy directly at the store.
Within 04 days (from the date of receipt) for customers who buy online through Halilus’ official commercial channels
